Customer Service

Shipping & Delivery
            Our studio is located in Israel. We ship worldwide!
            All items are made to order, therefore, please allow 7-10 business days for production time to each item.
            Your order will be shipped as soon as it's ready.
            Domestic shipping (ISRAEL) - You can choose between free post delivery (4-5 days added to production time) or door to door delivery for 50 NIS (will arrive a day after your order is ready).
            International Shipping - You can choose between standard delivery (40 NIS) or express delivery (120 NIS).
Privacy & Security
We do not keep records of credit cards used to pay on the website.
Our website is a secured site: all our customers' data is kept confidential and secure.
We use the standard protocol for electronic commerce (SSL) to encrypt data.
Returns & Replacements
If you wish to return or replace an item please contact us at marketing@yam-amen.com or 972-3-7704747.
In order to return an item, or exchange it for another,  please send it to us or come with it to our studio along with the original invoice.
Please notice:

  • Items purchased on our website can be returned within 14 days in their original condition (new, unused, unwashed).
  • Special orders cannot be returned - an item that was not listed on the website and that was made to a special order.
  • We cannot allow return/exchange of an item that was used.
  • Sale items cannot be refunded.
  • Shipping costs cannot be rfended.
  • You can cancel your online purchase and get a full refund  hour of completing your order, during customer service working hours – Sunday-Thursday from 08:30 to 20:00, Friday from 08:30 to 13:00, at phone number 1-800-266-066. Please note that cancellation can only be done by telephone, not by email.
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